TERMS & CONDITIONS | Gileston Manor
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Weddings at Gileston Manor

TERMS & CONDITIONS

1
OUR TERMS & CONDITIONS

  • 1.1
    By signing the Wedding Booking Form you agree to these terms and conditions on which we supply services to you (“Our Terms & Conditions”). The Wedding Booking Form and Our Terms & Conditions together form the entire agreement between you and us (“Contract”).
  • 1.2
    Please read Our Terms & Conditions carefully before you submit your order to us. Our Terms & Conditions tell you who we are, how we will provide services to you, how you and we may change or end the Contract, what to do if there is a problem and other important information.

2
INFORMATION ABOUT US AND HOW TO CONTACT US

  • 2.1
    We are Gileston Manor Properties Limited, a company registered in England and Wales. Our company registration number is 10938399 and our registered office is at Gileston Manor, Gileston, Vale of Glamorgan, Wales, CF62 4HX.
  • 2.2You can contact us by telephoning our customer service team at  07794 611105  or by writing to us at enquiries@gilestonmanor.co.uk
  • 2.3
    If we must contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
  • 2.4
    When we use the words "writing" or "written" in Our Terms & Conditions, this includes emails.
  • 2.5
    Any words in Italics shall have the meaning given to them under the Wedding Booking Form

3
OUR CONTRACT WITH YOU

  • 3.1
    Our Wedding Services consist of such services described in the Wedding Booking Form which we agree to provide to you in respect of Your Wedding.
  • 3.2
    Our acceptance of your Formal Booking in respect of Your Wedding will take place when we confirm venue availability for the Wedding Date(s), and you sign our Wedding Booking Form and pay the agreed Initial Deposit in cleared funds to us. By signing the Wedding Booking Form, you confirm that you have read and accepted Our Terms & Conditions.
  • 3.3
    A provisional booking can be made for an available wedding date of your choice and will be held for a maximum of 10 working days after which, you will be required to sign a Wedding Booking Form and pay the required deposit in cleared funds to secure your Formal Booking.

4
YOUR RIGHTS TO CANCEL OR MAKE CHANGES

  • 4.1
    If you wish to cancel Your Wedding or postpone your Wedding Date(s) to an alternative available date at any time before the event, we reserve the right to charge you a percentage of the price calculated as per the below table, depending on the date on which you cancel or postpone Your Wedding, as compensation for the costs we will incur as a result:
  • Changes to your Wedding Date(s) Cancellation Fee Postponement Fee
    12 months or longer before the event 10% of the Charges 0% of the Charges
    12- 6 months before the event 50% of the Charges 40% of the Charges
    3-6 months before the event 75% of the Charges 65% of the Charges
    Under 3 months 90% of the Charges 85% of the Charges
  • 4.2
    The Cancellation Fee and Postponement Fee are a genuine pre-estimate of the likely losses we may incur as a result of you cancelling Your Wedding or postponing your Wedding Date(s), so we will use reasonable endeavours to try and re-book the venue and if we manage to do so, we will adjust your Cancellation Fee or Postponement Fee and repay you any relevant sums, in so far and to the extent that the sums paid by you covered costs relating to the hire of the Venue.
  • 4.3
    In case of postponement beyond 6 months from the agreed Wedding Date(s), we reserve the right to charge our updated prices in respect of the Charges and/or Additional Charges.
  • 4.4
    If you decide to postpone Your Wedding Date(s) to an alternative available date, we may charge you a Postponement Fee which is reflective of our risk of being unable to re-hire the Venue on the Wedding Date(s), but we will not charge you costs relating to additional time spent re-planning or re-organising Your Wedding.
  • 4.5
    In any event, we strongly advise that you consider appropriate insurance to cover any losses in the event you decide to cancel or postpone Your Wedding.
  • 4.6
    Subject to clauses 6 and 8, in the event that you wish to make changes to Your Wedding (other than as set out under clause 4.1) from what is set out within your Wedding Booking Form, please note that we will not accept any changes which have the effect of reducing the Charges set out under the Wedding Booking Form.

5
OUR RIGHTS TO CANCEL OR MAKE CHANGES

  • 5.1
    We may cancel Our Wedding Services if:
    • 5.1.1
      you fail to pay any amount due under Our Terms and Conditions and you still do not make payment within 30 days of us reminding you that payment is due;
    • 5.1.2
      you become bankrupt or (to our reasonable opinion) are unable to pay your debts;
    • 5.1.3
      you commit material breach of any of the provisions under Our Terms and Conditions; or
    • 5.1.4
      you do not, within a reasonable time of us asking for it, provide us with information (or provide us with incomplete or incorrect information) that is necessary for us to provide Our Wedding Services.
  • 5.2
    If we end the Contract in the situations set out in clause 5.1, the provisions under clause 4 above relating to cancellation shall apply.
  • 5.3
    We may change Our Wedding Services to implement changes to the d cor, design, layout of the venue, accommodation, or gardens without notice. These changes will not affect Our Wedding Services.

6
EVENTS OUTSIDE OUR CONTROL

  • 6.1
    The performance of Our Wedding Services may be affected by an event outside our reasonable control (such us to strikes, industrial disputes, pandemic, failure of a utility service or transport network, act of God, war, riot, compliance with any law or governmental order, rule, regulation or direction, accident, fire, flood, storm, or default of subcontractors) (“Force Majeure Event") which prevents either:
    • 6.1.1
      Your Wedding or Our Wedding Services from taking take place on the Wedding Date(s); or
    • 6.1.2
      key elements of Your Wedding or Our Wedding Services from taking place on the Wedding Date(s), which render such services fundamentally different to what was agreed. Please note that social distancing and other safety measures imposed by the government shall not constitute a fundamental change from what was agreed.
  • 6.2
    TIn case of a Force Majeure Event which prevent or affects Your Wedding or Or Wedding Services in accordance with clauses 6.1.1 or 6.1.2 above, we will contact you as soon as possible to let you know and to offer you the option to either:
    • 6.2.1
      postpone your Wedding Date(s) to another available date (subject to clause 4.3 above); or
    • 6.2.2
      end this Contract and receive a full refund for any services you have paid for but not received, save that we may retain a contribution to certain costs we may have incurred at the time Your Wedding was prevented, such as costs of staff time specifically planning Your Wedding or perishable/bespoke goods which we will not be able to re-use for another wedding or event.

7
USE OF THE VENUE

  • 7.1
    On your Wedding Date(s), you will have access to the Venue during those times specified under the Wedding Booking Form.
  • 7.2
    When using the Venue you agree:
    • 7.2.1
      not to use the Venue other than for Your Wedding;
    • 7.2.2
      not to do or permit to be done anything on the Venue which is illegal or which may be or become a nuisance annoyance, inconvenience or disturbance to us or to any other customers of ours, or any owner or occupier of neighbouring property;
    • 7.2.3
      to comply with Our Terms and Conditions and any reasonable instructions or notices from us, and use reasonable efforts to ensure that any guests or other persons present at Your Wedding so comply;
    • 7.2.4
      not to cause or permit to be caused any damage to the Venue, including any furnishings, equipment or fixtures;
    • 7.2.5
      not to smoke or permit smoking (including e-cigarettes) anywhere in the Venue;
    • 7.2.6
      not to fix any bolts, nails, tacks, screws, adhesives, tape or other such fixing devices to the walls or fabric of the Venue;
    • 7.2.7
      not to display any advertisement, signboards, flag, banner, placard, poster, signs or notices at the Venue without our prior written consent, such consent not to be unreasonably withheld;
    • 7.2.8
      not to alter, move or interfere with any lighting, heating, power, cabling or other electrical fittings or appliances at the Venue, or install or use additional heating, power, cabling or other electronic fittings or appliances without our prior written consent;
    • 7.2.9
      to use any equipment provided by us for its proper purpose and in accordance with any instructions provided by us regarding its use;
    • 7.2.10
      to leave the Venue in a clean and tidy condition and to remove any decorations, displays and any other equipment of yours from the Venue at the end of Your Wedding;
    • 7.2.11
      to ensure that all guests leave the Venue by the times specified under the Wedding Booking Form. We are not responsible for guests which have not arranged transport before these times;
    • 7.2.12
      to ensure that any music stops before 11.59 pm;
    • 7.2.13
      not to bring or permit to be brought any animal onto the Venue without our prior written consent, with the exception of assistance dogs within the meaning of the Equality Act 2010;
    • 7.2.14
      to ensure that the guests behave in a responsible and safe manner at Your Wedding, and we reserve the right to remove or request that you remove guests that do not do so from the Venue;
    • 7.2.15
      not to act, or permit anyone to act in a way which may cause us to be in breach of our duties or any applicable rules and regulations or governmental guidance relating to licensing, health & safety or otherwise; and
    • 7.2.16
      that you shall compensate us for any damage to property suffered by us as a result of any breach of this clause 7.2.
  • 7.3
    You acknowledge that:
    • 7.3.1
      you shall ensure that children are properly supervised at all times;
    • 7.3.2
      we do not accept any liability for of any loss or damage to property owned by or in the custody of you or your guests. It is your responsibility to ensure that the wedding certificate and cards and gifts collected are stored in a safe place such as your bridal suite as soon as possible;
    • 7.3.3
      we will not accept delivery of your wedding cake to our Venue before 8 am on the Wedding Date(s). We do not accept responsibility for the safekeeping and handling of your wedding cake.
    • 7.3.4
      we reserve the right to refuse serving alcohol to anyone we believe may be under 18 years of age;
    • 7.3.5
      the bar will close at 11.59 pm;
    • 7.3.6
      we will remove and procure to hold any items we may find left behind following Your Wedding for 14 days, after which we will donate them to charity or otherwise dispose of them. We do not accept responsibility for any loss or damage to such items; and
    • 7.3.7
      car parking facilities are available for guests and cars may be left at the Venue overnight and collected by 11.59 am the next day, provided that guests do so at their own risk.

8
GUEST NUMBERS AND ADDITIONAL SERVICES

  • 8.1
    The Wedding Booking Form shall indicate the Maximum Number of Guests allowed at Your Wedding. You must confirm the exact number of guests attending Your Wedding 30 days before the Wedding Date(s). If the number of guests decreases or increases from that estimated in Your Booking Form, please note that the Charges are based on a fixed fee for the hire of the Venue and will remain unchanged.
  • 8.2
    You shall confirm the number of packaged drinks required or any other drinks required from our menu at least 30 days before the Wedding Date(s). Any drinks not consumed on the Wedding Date(s) will not result in refunds given. At the end of your Wedding Day(s) you may take with you any packaged drinks you have paid for which have not been consumed.
  • 8.3
    We have the sole right to provide drinks at the Venue. You must not bring (or permit guests to bring) any drinks (including alcoholic and non-alcoholic drinks) into the Venue.
  • 8.4
    If the Number of Guests attending Your Wedding on the Wedding Date(s) exceeds the agreed number by an amount that causes safety and other regulatory concerns to us, we reserve the right to stop the event until you reduce the number of guests to the Maximum Number of Guests set out under the Wedding Booking Form.

9
SERVICES BY THIRD-PARTY SUPPLIERS

  • 9.1
    You shall have the right to arrange catering services with a third-party supplier from our approved list of suppliers.
  • 9.2
    You must confirm at least 30 days before the Wedding Date(s) the names and contact details of any third-party suppliers and their approximate times of arrival. Third-party wedding suppliers must complete their set-up at least 2 hours prior to the start of Your Wedding.
  • 9.3
    You may arrange live entertainment or DJs, subject to the following requirements:
    • 9.3.1
      You may arrange live entertainment or DJs, subject to the following requirements:
    • 9.3.1
      all live entertainment including DJ’s must abide by our strict noise control policy;
    • 9.3.2
      all acts and DJ’s are required to use our noise limiting amplification system “Zone Array” and must attend a sound check prior to the Wedding Date(s). External speakers are not permitted;
    • 9.3.3
      all live entertainment suppliers must provide copies of their insurance documents and PAT testing of their electrical equipment;
    • 9.3.4
      we reserve the right to cancel or stop any entertainment either prior to or during Your Wedding if the said entertainment fails to abide to our noise control policy. We shall not accept any liability in respect of any losses suffered by you as a result of cancellation; and
    • 9.3.5
      no Chinese lanterns are permitted on the Venue and you agree to compensate us from any loss or damage caused as a result of their use.
  • 9.4
    Any other entertainment besides the activities described under clause 9.3 above is subject to our written approval. If we give permission to organise any such entertainment, we shall have no liability for any incidents arising from such entertainment and you must ensure that the entertainment provider holds the relevant insurance and provide a copy of it to us on demand.

10
TERMS OF PAYMENT

  • 10.1
    The Charges and Additional Charges are exclusive of any applicable VAT and comprise the sums payable by you in respect of Our Wedding Services.
  • 10.2
    In addition to payment of the Initial Deposit as set out under clause 3.2 above, you must make the Advance Payments set out in the Wedding Booking Form by the specified dates.
  • 10.3
    In addition to other rights or remedies we may have, if you fail to pay any sums owed to us by their due date, we will have the rights set out under Clause 5.1.1 and 5.2 above.

11
COMPLAINTS

  • 11.1
    How to tell us about problems. If you have any questions or complaints about Our Wedding Services, please contact us. You can contact us by telephoning our customer service team at  07794 611105  or by writing to us at enquiries@gilestonmanor.co.uk
  • 11.2
    Summary of your legal rights. See the box below for a summary of your key legal rights in relation to Our Wedding Services.

12
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

  • 12.1
    If we fail to comply with Our Terms & Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
  • 12.2
    We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability: for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and for breach of your legal rights in relation to Our Wedding Services including the right to receive services which are as described and supplied with reasonable skill and care.

13
HOW WE MAY USE YOUR PERSONAL INFORMATION

  • 13.1
    How we will use your personal information. We will only use your personal information as set out in our Privacy Policy.

14
OTHER IMPORTANT TERMS

  • 14.1
    We may transfer our rights and obligations under Our Terms & Conditions to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end the Contract and we will refund you any payments you have made in advance for services not provided. You may not transfer your rights or your obligations under Our Terms & Conditions to another person.
  • 14.2
    This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
  • 14.3
    Each of the paragraphs of Our Terms & Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
  • 14.4
    If we do not insist immediately that you do anything you are required to do under Our Terms & Conditions, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, we can still require you to make the payment at a later date.
  • 14.5
    Our Terms & Conditions are governed by English law and you can bring legal proceedings in respect of the services in the courts of England and Wales.